Contact Us
Frequently Asked Questions
What’s the best way to get in touch with you?
The best way to reach us is by email at info@akribisleather.com. We check messages daily and do our best to respond within 2 business days.
Do you have a phone number I can call?
We currently handle all inquiries via email to ensure we can provide the most detailed and accurate responses. If a call is necessary, we’ll set one up with you.
Can I make changes to my order after it’s placed?
If you need to modify your order, reach out to us as soon as possible. We can make changes only if production hasn’t started or your order hasn’t shipped.
Where’s my order confirmation email?
Order confirmations are sent automatically after checkout. If you don’t see it, check your spam folder. If it’s still missing, contact us, and we’ll resend it.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email. Note that it can take up to 4 days for your tracking details to be available. Made-to-order bags take 2-3 weeks to be completed before shipping.
I need help choosing a tool belt—who can I ask?
We’re happy to help! Shoot us an email with details on your trade, tools, and work style, and we’ll recommend the best setup for you.