Martinez Hammer Custom Handles

Built to order. Shipped with care.

We work hard to get your gear to you as quickly and reliably as possible. 

Every order is handcrafted with care, and we appreciate your patience while we ensure it’s built to our standards. Here’s everything you need to know about our shipping process:

Production & Shipping Timeline

Tool and Accessory orders typically ship within a week from their order date. Orders that include Stitched in Place and Modular leather goods typically ship within 3 weeks. Custom Orders may take up to a month.

Once your order ships, you’ll receive a tracking number (please allow up to 4 days for tracking updates to appear). We ship worldwide, all import fees and taxes are included in your total.

Domestic orders (Canada and U.S.) generally arrive 7 to 10 business days after they ship, but delivery timelines can vary based on your location.

We ship Monday through Friday only. If you order on a weekend or a holiday, it will be processed the following business day.

Shipping & Delivery Details

We ship all orders in full—meaning we wait until everything in your order is ready before it leaves the shop. This helps us keep things efficient and accurate.

We can only ship to P.O. Boxes within Canada if you select Canada Post for your shipping method. Unfortunately, UPS does not ship to P.O. Boxes. If you select UPS as your carrier, you’ll need to enter a physical address for delivery.

If you need something urgently or have special delivery instructions, get in touch before you place your order—we’ll do our best to accommodate.

International Orders

We ship worldwide. Delivery timelines vary depending on your country’s postal service. Import fees, taxes, duties are included in shipments to the US. To all other countries, all import costs are paid by the customer including VAT in the EU and UK.

Tracking & Troubleshooting

You’ll receive two emails—one confirming your order, and one with tracking once it ships. It can take up to 4 days for your tracking details to update once you’ve received notification of your order being shipped.

Do not use the Shop app to track your order, it will not give you accurate information. If your tracking info hasn’t updated in a few days or shows as delivered but nothing arrived, your first step should be to contact the shipping carrier directly. If they can’t resolve it, email us at info@akribisleather.com and we’ll help figure it out.

Akribis Package Protection (Optional but Recommended)

Most orders are delivered safely. However, carriers don’t always handle packages with the same care we do. That’s why we offer Akribis Package Protection—an optional add-on at checkout that protects your order in case it’s lost, stolen, or damaged in transit.

It covers:

• Packages marked “delivered” but not received
• Shipments that go missing with no tracking updates
• Damaged items that arrive broken or unusable

It costs around 2% (4% when shipped outside Canada and the US) of your order value and makes the claims process fast and painless.

If you don’t select Package Protection at checkout, Akribis Leather is not responsible for lost, stolen, or damaged packages once they’ve left our shop.

For more details or to start a claim, visit: Akribis Package Protection

Questions?

If you’ve got a delivery issue or need help with your order, we’re here to help.

Reach out anytime at info@akribisleather.com.