Built to order. Shipped with care.

We work hard to get your gear to you as quickly and reliably as possible. 

Every order is handcrafted with care, and we appreciate your patience while we ensure it’s built to our standards. Here’s everything you need to know about our shipping process:

Production & Shipping Timeline

Built to order, shipped with care. Tool and Accessory orders typically ship within a week from their order date. Orders that include Stitched in Place and Modular products typically ship within 3 weeks. Custom Orders may take up to a month.

Once your order ships, you’ll receive a tracking number (please allow up to 4 days for tracking updates to appear). We ship worldwide, though international customers are responsible for any customs fees, tariffs, and import taxes.

Domestic orders (Canada and U.S.) generally arrive 7 to 10 business days after they ship, but delivery timelines can vary based on your location.

We ship Monday through Friday only. If you order on a weekend or a holiday, it will be processed the following business day.

Shipping & Delivery Details

We ship all orders in full—meaning we wait until everything in your order is ready before it leaves the shop. This helps us keep things efficient and accurate.

We can ship to P.O. Boxes if you select Canada Post for your shipping method and are shipping to a Canadian address. Unfortunately, UPS does not ship to P.O. Boxes. If you select UPS as your carrier, you’ll need to enter a physical address for delivery.

If you need something urgently or have special delivery instructions, get in touch before you place your order—we’ll do our best to accommodate.

International Orders

We ship worldwide. Delivery timelines vary depending on your country’s postal service. Customs fees, VAT, duties, and import taxes are the customer’s responsibility and are not included in the price of your order. If your package is held up or returned due to unpaid customs, any return shipping costs will be deducted from your refund.

Customs processing times can also cause delays, which are outside our control.

Tracking & Troubleshooting

You’ll receive two emails—one confirming your order, and one with tracking once it ships. It can take up to 4 days for your tracking details to update once you’ve received notification of your order being shipped.

If your tracking info hasn’t updated in a few days or shows as delivered but nothing arrived, your first step should be to contact the shipping carrier directly. If they can’t resolve it, email us at info@akribisleather.com and we’ll help figure it out.

Akribis Package Protection (Optional but Recommended)

Most orders are delivered safely. However, carriers don’t always handle packages with the same care we do. That’s why we offer Akribis Package Protection—an optional add-on at checkout that protects your order in case it’s lost, stolen, or damaged in transit.

It covers:

• Packages marked “delivered” but not received
• Shipments that go missing with no tracking updates
• Damaged items that arrive broken or unusable

It costs around 2% (4% when shipped outside Canada and the US) of your order value and makes the claims process fast and painless.

If you don’t select Package Protection at checkout, Akribis Leather is not responsible for lost, stolen, or damaged packages once they’ve left our shop.

For more details or to start a claim, visit: Akribis Package Protection

Questions?

If you’ve got a delivery issue or need help with your order, we’re here to back you up.

Reach out anytime at info@akribisleather.com.