Navidium Shipping Protection Policy

We get it—waiting for your gear is exciting, but things can go sideways during shipping. That’s why we offer Navidium Shipping Protection, so you don’t have to stress if your package gets lost, stolen, or damaged in transit. Here’s how it works:

What Navidium Covers

Navidium’s got your back when: 

• Your package gets lost: If tracking shows it’s gone, we’ll get it sorted.

• Your package is stolen: If it’s marked as delivered but you didn’t get it.

• Your package is damaged: If it arrives in rough shape.

• Tracking stops updating: If the carrier can’t find it and tracking goes quiet for too long.

How It Works 

1. Add Navidium at Checkout: You’ll see the option at checkout. For just around 2.5% of your order value, you can fully protect your shipped order from theft, damage or non-delivery. 

2. Something Goes Wrong? File a Claim: If something happens, filing a claim is simple: 

1. Use the link in your order confirmation email to access the Navidium claims portal. 

2. Submit your order details (tracking number, description of the issue, etc.). 

3. We'll review your claim fast, and once it checks out, you’ll get a replacement or refund.

Why Choose Navidium Shipping Protection?

Once your order leaves our shop, it’s in the carrier’s hands, and while most shipments arrive smoothly, sometimes things go wrong. Navidium gives you peace of mind and protects your investment in case the unexpected happens.

A Few Things to Know: 

• Navidium is optional but highly recommended.

• If you decline Navidium, Akribis cannot cover lost, stolen, or damaged packages once they’re out the door. 

• Navidium doesn’t cover delays or customs fees for international shipments.

Navidium FAQs

How much does it cost?

About 2.5% of your order value, added at checkout.

What if I don’t use Navidium and my package is lost, stolen, or damaged?

If you choose not to add Navidium, we can’t replace or refund your order if something happens in transit.

How do I know if Navidium is active on my order?

You’ll see it listed in your order summary at checkout and in your confirmation email.

How long does it take to process a claim?

Claims are usually handled in a few business days, so you’re not left waiting too long.

Navidium gives you peace of mind while your gear makes its way to you. If you have questions about Navidium or need help with a claim, reach out to us at info@akribisleather.com.